Managing Change
The place to start when managing change is to understand the “what and why” of current performance of a system. We call this starting at “check”. When you know the “what and why” of performance as a system, you can see two things - what is possible and what is stopping you from achieving it.
- The three steps in managing change are: Check – Plan - Do
Take direct
action on the
system |
Identify
levers for
change |
Check
- What is the purpose of this system?
- What are its core processes?
- Capability – what are the system and its processes predictably achieving?
- System conditions – why does the process or system behave in this way?
Plan
- What needs changing to improve performance?
- What action could be taken with what predictable consequences?
- Against what measures should action be taken (to ensure the organization learns)?
Do
- Take the planned action and monitor the consequences versus prediction and purpose.
And then go back to Check.
Vanguard Consulting Ltd ©.
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