Command and Control Thinking vs. Systems Thinking
Systems thinking is a better way to make work work. It is diametrically opposed to command and control thinking.
Command and Control Thinking |
|
Systems
Thinking |
Top – Down Hierarchy |
Perspective |
Outside-In System |
Functional Specialization and Procedures |
Design of Work |
Demand, Value, and Flow |
Contractual |
Attitude to Customers |
What Matters? |
Separated From Work |
Decision – Making |
Integrated with Work |
Outputs, Targets, Activity, Standards: Related to Budget |
Measurement |
Capability, Variation: Related to Purpose |
Contractual |
Attitude to Suppliers |
Cooperative |
Control Budgets, Manage People |
Management Ethos |
Learn Through Action on the System |
Extrinsic |
Assumptions About Motivation |
Intrinsic |
To change performance, change thinking.
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