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Systems Thinking, Lean and You

Thursday, November 5, 2009 by Tripp Babbitt , 2 Comments

Better Tips for Government IT Outsourcing or Shared Services

Tuesday, November 3, 2009 by Tripp Babbitt , 0 Comments

The Harvard Summit on Shared Services: More on the Wrong Way

Tuesday, November 3, 2009 by Tripp Babbitt , 0 Comments

6 Things to Learn Before Starting a Government Modernization Initiative

Tuesday, October 27, 2009 by Tripp Babbitt , 0 Comments

The Waste of Activity-Based Costing (ABC) in the Service Sector

Monday, October 26, 2009 by Tripp Babbitt , 0 Comments

The Great Government Modernization Caper

Monday, October 19, 2009 by Tripp Babbitt , 0 Comments

Digging the Financial Hole Deeper – Washington State Shared Services Directive

Sunday, October 11, 2009 by Tripp Babbitt , 0 Comments

The Case Against Shared Services

Friday, October 9, 2009 by Tripp Babbitt , 1 Comments

Shared Services Faces a One-Man Attack in New Jersey’s Brick Township

Friday, October 9, 2009 by Tripp Babbitt , 0 Comments

Dos and Don’ts of a Shared Services Strategy

Thursday, October 1, 2009 by Tripp Babbitt , 0 Comments

Innovation without Technology

Thursday, October 1, 2009 by Tripp Babbitt , 1 Comments

Cost Reduction Idea: Costs are Not in Transactions . . . They are in the Flow

Thursday, September 24, 2009 by Tripp Babbitt , 0 Comments

Frederick Winslow Taylor: The Functional Separation of Work

Thursday, August 6, 2009 by Tripp Babbitt , 0 Comments

Public Sector: A War Rages in the UK

Thursday, July 23, 2009 by Tripp Babbitt , 2 Comments

Systems Thinking: A Personal Affront?

Friday, June 26, 2009 by Tripp Babbitt , 1 Comments

Improving Government in the US

Wednesday, June 24, 2009 by Tripp Babbitt , 0 Comments

Call Center Management: Two Ways of Thinking

Tuesday, June 23, 2009 by Tripp Babbitt , 7 Comments

Call Center KPIs, Metrics and Measures

Monday, June 22, 2009 by Tripp Babbitt , 0 Comments

Service Paradox: Managing Costs Increases Them

Monday, June 15, 2009 by Tripp Babbitt , 1 Comments

Wake Up, America!

Monday, May 18, 2009 by Tripp Babbitt , 0 Comments

Leadership and Systems Thinking

Thursday, May 14, 2009 by Tripp Babbitt , 0 Comments

The Four Horsemen of the Apocalypse: Benchmarking, Outsourcing, Shared Services and Command and Control Thinking

Monday, May 11, 2009 by Tripp Babbitt , 2 Comments

Beware of Common Sense

Thursday, April 30, 2009 by Tripp Babbitt , 0 Comments

Shared Services, Technology and Outsourcing: State of Colorado can Learn from Mistakes in Indiana

Tuesday, April 21, 2009 by Tripp Babbitt , 2 Comments

Dear Secretary Geithner

Wednesday, March 25, 2009 by Tripp Babbitt , 0 Comments

It’s the System Stupid

Tuesday, March 10, 2009 by Tripp Babbitt , 0 Comments

Failure through Shared Services

Friday, March 6, 2009 by Tripp Babbitt , 0 Comments

5 Fundamental Thinking Problems in Service Businesses

Wednesday, March 4, 2009 by Tripp Babbitt , 0 Comments

Government Shared Services – A Recipe for Disaster

Tuesday, March 3, 2009 by Tripp Babbitt , 0 Comments

Command and Control Assumptions Challenged

Monday, February 23, 2009 by Tripp Babbitt , 1 Comments