2/15/2009
This is diametrically opposed to the command and control method of using measures as targets that are arbitrarily chosen and increase variation in the system. These same targets become the focus of worker’s attention and they learn ways to manipulate the system in order to achieve the target. So what are the 3 principles of a good measure in a systems thinking organization? Let’s take a look at what Mr. Seddon proposes:
With the right measures, systems thinking organizations can achieve new heights in business cost reduction and business improvement. Customers will be ecstatic about these changes and costs will disappear in a vapor. Tripp Babbitt is a speaker, blogger and consultant to service industry (private and public). He is focused on exposing the problems of command and control management and the termination of bad service through application of new thinking . . . systems thinking. Download free Understanding Your Organization as a System and gain knowledge of systems thinking or contact us about our intervention services at [email protected]. Reach him on Twitter at www.twitter.com/TriBabbitt. ![]() top of page |