Design and Redesign
Whether you want to offer a new service or want to redesign an existing service, the culmination of the Models to UnLearn and Learn is a new design.
The new design will have elements of Unlearn and Learn models molded into the design of the infrastructure of the organization. This allows the organization to change with customers in real time – absorbing variety and dealing with changes in customer interactions and tastes. The organization is no longer fighting the nature of change and has a method to deal with it.
With the new design, culture has changed too . . . not because it was the focus, but as a derivative of better designed work and new perspectives. Workers and managers are given clear roles to perform that support the aim of the organization.
Most improvement efforts leave the mindset in place that created the problem from the start. Thus, traditional improvement often falls short of systemic and profound change needed to reach extraordinary gains, or even to be able to sustain the achieved gains.
Whether you want to offer a new service or want to redesign an existing service, the culmination of the Models to UnLearn and Learn is a new design.
The new design will have elements of Unlearn and Learn models molded into the design of the infrastructure of the organization. This allows the organization to change with customers in real time – absorbing variety and dealing with changes in customer interactions and tastes. The organization is no longer fighting the nature of change and has a method to deal with it.
With the new design, culture has changed too . . . not because it was the focus, but as a derivative of better designed work and new perspectives. Workers and managers are given clear roles to perform that support the aim of the organization.
Most improvement efforts leave the mindset in place that created the problem from the start. Thus, traditional improvement often falls short of systemic and profound change needed to reach extraordinary gains, or even to be able to sustain the achieved gains.
