Some relief in the 60 blogs I have written exposing command and control thinking as the root cause of bad service and increased costs. John Chambers (CEO of Cisco) has declared that command and control thinking is dead and if you are an organization using this methodology you will be out of business in 5 – 10 years. I would say he is about right on the time period and that it is about time a CEO of a major corporation recognized this fact.
The table above describes the differences between command and control and systems thinking. In a word, they are . . . immense. To move from command and control to systems thinking it requires a change in thinking that can only be learned by doing. Organizational change management doesn’t require tools, it requires new thinking to replace old thinking (scientific management theory).
The seeds of change are upon us. If you haven’t already, start with the free download of “Understanding Your Organization as a System”. Last one out (of command and control thinking) IS the dinosaur . . . and we know how that ends.
Tripp Babbitt is a speaker, blogger and consultant to service industry (private and public). He is focused on exposing the problems of command and control management and the termination of bad service through application of new thinking . . . systems thinking. Download free Understanding Your Organization as a System and gain knowledge of systems thinking or contact us about our intervention services at [email protected]. Reach him on Twitter at www.twitter.com/TriBabbitt.Share This:
Great article. It puts into a neat summary what I like to practice (without, however, having used your terminology. By the way, do you have a copy of the slide with the comparison that you’d be willing to share? Regards Alan