The 95 Method
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The Micro-Dig

The Micro-Dig is a 1 – 2 day look at your organizational culture and customer interactions with a one or two members of your organization.  During the engagement, the 95 Method consultant will study customer interactions (demands and encounters) and conduct a general assessment of the organizational culture.  


Starting with the customer, the consultant and company representative will study the key elements of the end-to-end system.  The consultant will give participants a “new set of lenses” to understand how the customer sees the organization.  This will help the participants see the organization from a different perspective.  Armed with an understanding of how the organization is seen from a customer perspective perspective, participants will understand organizational performance in a new light.  Additionally, participants will learn how well the current design enables achieving what is important to customers.


Another activity will be to gain a general understanding of the assumptions and beliefs that drive the design of the current system.  This builds organizational awareness moving participants from an unconsciously state of awareness to a conscious state of awareness.  The outcome is a high-level, but solid view of the drivers of organizational performance.


To learn more contact us at [email protected], fill out the contact form or call us.

Bryce Harrison Inc. 2017 © All rights reserved.
  • Home
  • About
    • Our Philosophy
  • The 95 Method
    • A Model to Unlearn
    • A Model to Learn
    • Design/Redesign
  • Services
    • Innovation
    • Service Design >
      • Getting Started
      • Personal Reconnaissance
      • Micro-Dig
      • Big Dig
    • Information Technology Design Consulting
    • In-House Workshop
  • Blog
  • Columns/Articles
    • Quality Digest Column
    • Customer Experience (CX) Column
  • Contact
  • New Page
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