The Micro-Dig
The Micro-Dig is a 1 – 2 day look at your organizational culture and customer interactions with a one or two members of your organization. During the engagement, the 95 Method consultant will study customer interactions (demands and encounters) and conduct a general assessment of the organizational culture.
Starting with the customer, the consultant and company representative will study the key elements of the end-to-end system. The consultant will give participants a “new set of lenses” to understand how the customer sees the organization. This will help the participants see the organization from a different perspective. Armed with an understanding of how the organization is seen from a customer perspective perspective, participants will understand organizational performance in a new light. Additionally, participants will learn how well the current design enables achieving what is important to customers.
Another activity will be to gain a general understanding of the assumptions and beliefs that drive the design of the current system. This builds organizational awareness moving participants from an unconsciously state of awareness to a conscious state of awareness. The outcome is a high-level, but solid view of the drivers of organizational performance.
To learn more contact us at [email protected], fill out the contact form or call us.
The Micro-Dig is a 1 – 2 day look at your organizational culture and customer interactions with a one or two members of your organization. During the engagement, the 95 Method consultant will study customer interactions (demands and encounters) and conduct a general assessment of the organizational culture.
Starting with the customer, the consultant and company representative will study the key elements of the end-to-end system. The consultant will give participants a “new set of lenses” to understand how the customer sees the organization. This will help the participants see the organization from a different perspective. Armed with an understanding of how the organization is seen from a customer perspective perspective, participants will understand organizational performance in a new light. Additionally, participants will learn how well the current design enables achieving what is important to customers.
Another activity will be to gain a general understanding of the assumptions and beliefs that drive the design of the current system. This builds organizational awareness moving participants from an unconsciously state of awareness to a conscious state of awareness. The outcome is a high-level, but solid view of the drivers of organizational performance.
To learn more contact us at [email protected], fill out the contact form or call us.
