Bryce Harrison : Systems thinking for service organizations

Call Center Health Check

Where you are now?
Where could you be?
What steps to take to get there?
How good is your current service?
Do you know how good it could be?
How efficient are you at what you do for your customers?
Do you know what scope you have for cost reduction?
How empowered are your service agents?
Do your current roles and measures help or hinder service delivery and efficiency?
Does your IT help or hinder performance – what do you need to do to get the most from your IT?
Do you need a fast and reliable view of the ‘what and why’ of your current Call Center performance?
Would you like a route map for what to do immediately and over the longer term to ensure that your Call Center becomes a world class operation?

Bryce Harrison Inc. will deliver answers to these questions in two to five days.