Deliverology destroys service:- Professor John Seddon addresses California Faculty Association from The Systems Thinking Review on Vimeo.

In April of 2010, John Seddon spoke to the California Faculty Association (Calfac) about how Deliverology and its Target-approach is the wrong direction for California education and the public sector in general.

I have written a couple of posts on Deliverology (Deliverology Rears its Ugly Head in the US and John Seddon to Address Deliverology in US) and you can send me an email ([email protected]) to receive the paper Deliverology: the science of delivery or dogmatic delusion?